Frequently Asked Questions
Quick answers to what clients ask most. Didn't find yours? Contact us directly.
General
What areas does META HEART work in?
We work across technology and digital solutions, IT infrastructure and cybersecurity, drones and GIS, engineering and contracting, plus supporting business services.
Where are you based, and do you serve other cities?
Our head office is in Jeddah, and we serve organisations across the Kingdom according to each project’s scope.
How do you protect our data when using AI?
We apply clear access controls, minimise the data used, choose hosting environments appropriate to data sensitivity and keep human review for important decisions.
Where do we start improving cybersecurity?
Start with an assessment that identifies and ranks gaps by severity and impact, then a phased remediation plan starting with high-impact controls such as MFA and backups.
Engagement & delivery
Can we engage you for a single service?
Yes. Each service can be engaged independently, or several can be combined into one programme with a single point of contact.
How does an engagement start?
We start by understanding the requirement through a meeting or short questionnaire, then provide an itemised proposal with scope, timeline and cost, agreed in writing before work begins.
Do you provide support after delivery?
Yes. We provide support, maintenance and improvement after delivery through a clear support channel defined in the contract.
Do you guarantee first place on Google?
No. No one can guarantee a specific ranking; it depends on competition, content quality, reputation and search engine updates. We build a strong technical and content foundation that gives your site a genuine chance to compete.
Drone & GIS
Do drone survey operations require permits?
Flight operations are subject to the Kingdom’s applicable regulations; we plan and coordinate the required permits according to the site and operation.
What data formats do you deliver after a survey or inspection?
We deliver PDF reports, high-resolution imagery and files in formats ready for CAD and GIS software, as agreed.
Let's build what's next, together
Whether your project is software, infrastructure, aerial survey or engineering works, we start by understanding the requirement and then recommend the right path.