From Manual Requests to an Automated Workflow

Internal requests sent by email and tracked in scattered spreadsheets: requests get lost, approvals are delayed and management cannot see status.

A professional services organisation with several departments, each using its own way of requesting and approving.

Standardise the request form, automate the approval path and give live visibility of request status.

Short workshops with users to map the current process, then a simplified path agreed in writing before building.

A single digital form, automatic approval rules by type and value, notifications and a management dashboard, with training and a phased roll-out.

A Laravel web application with role-based permissions and an audit trail for every action.

Targeted outcomes: one source of requests, a clear approval path and live visibility. (Illustrative; not actual client results.)

Starting with one process and involving users in design are the keys to real adoption.